Your privacy is important to us and we will make every reasonable effort to ensure the safety and integrity of any information we collect. DPID, LLC (“DPid”) is committed to responsibly handling all information collected in connection with DPid’s Dental Prosthetic Identification Services and the following websites:, and www. (the “Websites”). This Privacy Policy explains data collection and use of collected data.  By visiting the Websites and by using DPid’s services, you consent to the information practices described in this Privacy Policy.

This Privacy Policy applies to the following websites:, and This Policy does not apply to other sites that may be accessible through the Website. This Privacy Policy does not apply to the practices of persons or entities that DPid does not control, manage, or employ. We encourage you to read the privacy policies of other sites to learn how they collect and use information about you.

DPid reserves the right at any time and without notice to change this Privacy Policy simply by posting such changes on the site. Any such change will be effective immediately upon posting.

What type of information does DPid collect and how is the information used?

Personal Information

Personal information is information capable of being associated with an individual through one or more identifiers. Personal Information is collected online when you voluntarily submit non-public personal information on the site by signing up for an account, providing dental prosthetic information, requesting information or other services from DPid, receiving electronic notices or other similar communications, contacting DPid through the website, and other similar activities. Personal information does not include publicly available information that is lawfully made available to the general public from government records or widely distributed media.

Personal Information That You Provide to Us

While you are visiting the site, DPid may obtain personal information about you when you sign up for an account and provide dental prosthetic information. We will not collect personal information about you without your knowledge. Providing personal information is voluntary.

Types of personal information that individuals may provide (directly or indirectly by their dental professional) to DPid may include the following:

  • Name
  • Address
  • Zip code
  • Telephone number
  • Email address
  • Date of birth
  • Emergency contact information
  • Pertinent health information, including allergies, medications, or other health conditions about which a dentist or dental laboratory must be aware in treating the individual or manufacturing, repairing or re-manufacturing the dental prosthetic
  • Dental prosthetic identifying information, including manufacture date, country of origin, manufacturing dental laboratory information, information necessary for the manufacture, repair, or re-manufacture of the prosthetic, and, in some case, photograph(s) of the prosthetic, and information about your dental professional, including name, contact information, and license number
  • Customer service inquiries and reviews

Types of personal information that dental professionals may provide to DPid may include the following:

  • Name
  • Address
  • Zip code
  • Telephone number
  • Email address
  • Professional license information, including license number
  • Customer service inquiries and reviews
  • Social networking preferences relating to the site (e.g., pages, entities you like, recommend, or follow)

We may request personal information, such as your identification number, user name and/or password, whenever you log in to your account.  We reserve the right to request any additional information necessary to establish and to maintain your account. Generally, our uses of personal information collected online enable you to do the following, including without limitation to store and receive information about your dental prosthetic and your dental professional and to receive information from DPid, such as by joining our mailing list for newsletters or by contacting us with questions, comments, or customer service reviews.

DPid will retain your personal information for fulfillment of the intended purposes for which it is collected.We will retain it for the period of time necessary to do so unless a longer retention period is required or permitted by law.

Aggregate Information

Aggregate Information is non-personally identifiable/anonymous information about you, such as pages most frequently accessed by you, time spent on a page or area of the Website, the number of visits to the Website by you, types of browser used by you, cookie preferences, or search terms entered by you. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information (for example, the number of people who logged into the site in a particular day). Aggregate Information does not personally identify a specific user.

Aggregate Information Collected Automatically

When you visit the Website, we automatically collect aggregate information about your visit. We can tell the type of computer, browser, and web service that you are using. We also know the date, time, and pages that you visit. Collecting this information helps us design the site to enhance your experience while on our Website.DPid may share aggregate information with its clients, content providers, service providers, or other third parties, including dental professionals and dental prosthetic manufacturers, to advance the services we and they offer to you.

DPid also may use aggregate information for internal purposes, such as tracking demographic data and providing targeted content to make the Website more useful to our visitors. The gathering of this aggregate information may be accomplished by the use of cookies and pixel tags (also known as clear GIFs or web beacons) by DPid and its third-party service providers.In particular, DPid will collect an IP Address from all visitors to the Website. An IP Address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, to administer our Website, analyze trends, track users’ movement on the Website, to gather broad demographic information for aggregate use for us to improve the Website, and to deliver customized, personalized content. IP addresses, however, are not linked to personal information. DPid may also use a unique assigned number located with the site’s URL to determine the website from which you navigated to get to the Website. While this number may not be apparent to you, it does not contain your personal information.

Does the Website use COOKIES, OTHER TECHNOLOGIES or THIRD PARTIES to INDIRECTLY collect information?

The Website may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that site and are used for record-keeping purposes at many websites.  A cookie does not identify you personally, but it does act as an anonymous identifier of your computer. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords and your personal preferences regarding your use of the particular website and to make sure you do not see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Website will not function properly when you view them. Moreover, you will be unable to register an account, provide dental prosthetic information, or login and access your account. DPid registration and dental prosthetic information forms cannot function without cookies enabled so that the necessary information is retained. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. Our goal in these cases is to make your experience with DPid more convenient and personalized.

In some of our email messages, we use a “click-through URL” linked to content on the DPid website. When customers click one of these URLs, they pass through a separate web program before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and to measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Does DPid share the information that I have provided or that has been collected?

DPid may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties when you request that a dental professional have access to your dental prosthetic identifying information. DPid will provide such authorized dental professionals with your dental prosthetic identifying information, your name, street address, telephone number, email address, and information about your dental professional, to the extent necessary to facilitate delivery of your dental prosthetic identification information to authorized dental professionals.  We may also release personal information to third parties for purposes of processing credit card payments or hosting the Website (and/or features available on the Website). However, such third parties are obligated to maintain the confidentiality of personal information and are not authorized to use personal information for any purpose other than providing those services.

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities—for DPid to disclose your personal information. We also may disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate, including in extreme medical emergencies.  We may disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party. You will be notified via email of any such change in ownership or control of your personal information.

Do I have choices regarding how my Personal Information is used?

The email address you provide for order processing may be used to send you information and updates pertaining to your account, in addition to receiving occasional company news, updates, or related product or service information

If your personal information is currently being used by DPid to send you marketing communications, you can opt out at any time. Please click here

You may request that we restrict the collection or use of your personal information by notifying us at We will try to accomdate your request, if possible, but please note that continued use of the website constitutes acceptance of the information collection and uses as outlined in this Policy unless you are notified by DPid otherwise in writing.

How can I update or change my information?

DPid wants your account (including without limitation, your personal information and preferences) to be accurate and complete. To update or change your personal information, visit our user login page and log on to your own account. You can update your personal information after logging in to your account. You also can send your updated personal information by mail (or a written request for a hard-copy of your personal information in your account) to:

ATTN: Privacy Manager
711 Pine Street
Jeannette, Pennsylvania 15644-2666


How does DPid secure my personal information?

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.Unfortunately, however, no internet data transmission or storage system is 100% secure. We cannot guarantee the security of your personal information. By using our Website, you acknowledge and agree that DPid makes no such guarantee and that you use the Website at your own risk.

Your personal information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing authorized dental professionals with your dental prosthetic identification information and other reasons specifically detailed in this Policy.

Does DPid collect information from children?

Because this site is not designed specifically for children, DPid does not intentionally collect personal information from children under the age of 13. Parents or guardians may establish accounts relating to minors’ dental prosthetics; however, parents or guardians are solely responsible for such accounts and for supervising minors’ use of the Website. We request that children under the age of 13 do not submit personal information to DPid, through the Website or otherwise. If we discover that we have inadvertently collected personal information from a person under the age of 13, we will immediately delete it.

Whom can I contact if I have questions or concerns about the Privacy Policy?

DPid has designated our Privacy Manager who can be contacted at the DPid contact address listed at the end of this Privacy Policy. Our Privacy Manager is accountable for DPid’s online compliance with this Privacy Policy. If you have questions about our Privacy Policy or if you have a claim concerning our compliance with this Privacy Policy, you can email our Privacy Manager. Please provide a description of your claims or questions in sufficient detail so as to permit our Privacy Manager to investigate your claims or questions fully and contact you. It is our intent to make available to you through our Privacy Manager specific information about this Privacy Policy and our management of your personal information as may be required by applicable law.

Will this Privacy Policy change?

The Website will continue to implement new technologies and improve the services and features,therefore this Privacy Policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats that we deem acceptable, so that you will always know what information we collect online, how we use it, and what choices you have.

What constitutes my acceptance of this Privacy Policy?

By using the site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. Your continued use of the site after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms. You agree to review the Privacy Policy each time you use the site so that you are aware of such modifications.

How does DPid protect the information that I may provide by telephone or regular mail or in person?

DPid implements these same policies and procedures to protect the privacy of any personal information voluntarily submitted by you to DPid via telephone or regular mail or in person.  Our Privacy Manager also is accountable for DPid’s off-line compliance with this Privacy Policy. If you have any questions about any personal information provided by one of these off-line methods, you may check your online account or otherwise contact our Privacy Manager by email, regular mail, or telephone at the contact address listed at the end of this Privacy Policy.

Where can I get more information about the Privacy Policy?

If you have any questions about this Privacy policy, please contact us at:

ATTN: Privacy Manager
711 Pine Street
Jeannette, Pennsylvania 15644-2666
Phone: (724) 217-9122

This notice is effective as of January 1, 2013.