DPid (Dental Prosthetics Identification) started with a simple question in the dental laboratory: “Has anyone ever seen this type of denture attachment before?”
Ellen Bostock, CDT, founder and President of DPid, realized that questions like this at the dental laboratory or the dentist’s office proved frustrating, time consuming, and expensive. Thus DPid set out to establish an open line of communication between the Dentist, Dental Laboratory, and Patient by providing a constant source of documentation, identification, and traceability for dental prosthetics.
Now any dental prosthetic or appliance can be identified by both ownership and by the manufacturing data necessary to restore it to its original specifications quickly, economically, and safely.
DPid realizes, however, there is far more to business than simply offering products and services. As Peter Drucker (1909-2005), one of the most influential thinkers and writers of business management noted, “A company's primary responsibility is to serve its customers. Profit is not the primary goal, but rather an essential condition for the company's continued existence. There is only one valid definition of business purpose: to create a customer.”
In today’s business environment success depends greatly on maintaining our customers. To fulfill our primary responsibility of servicing our customers, we here at DPid have established our own set of customer service principles:
We will maintain our passion and our smile so others will want to join our cause to keep everyone smiling!
We will do whatever we can to help make the Dentists’, Dental Technicians’, and Patients’ lives easier. If we are making the Dentists’ lives less stressful, making the Dental Technicians more efficient, and helping the Patients keep their smiles then we are doing our job.
We know that everyone has his or her own way of doing things and we respect that. This is a collaborative effort. We will listen to you, so we can learn from you and do our best to help meet a common goal.
Professionalism, ethics, and responsibility should be expected from all businesses and we feel you have a right to expect no less from us. We want to earn your trust and your business!
Who knows more about what you need than you do? We welcome your input. If we can make changes and improvements that support your business, help meet your goals, and keep you smiling longer, let’s do it!
Ellen M. Bostock
Ellen M. Bostock, CDT
711 Pine Street
Jeannette, PA 15644-2666
Women Based Dental Technology Business / U.S. Small Business
Over 20 years of experience in dental prosthetics as a dental laboratory owner, Certified Dental Technician (CDT), dental prosthetic Quality Control technician, and Dental Laboratory Technology educator.
To learn more about how DPid can benefit you, please explore our web site or contact us.
Thank you for considering DPid (Dental Prosthetics Identification).